SHIPPING & RETURN

At What's Your Curl, our unwavering commitment is to provide you with premium hair products in a timely and efficient manner. To facilitate a seamless experience with your orders, it's imperative to grasp our comprehensive policies concerning order fulfillment times, shipping options, signature requisites, and address precision.

Order Fulfillment Time:

• Orders placed on business days (Monday to Friday) before 10 AM CST will be dispatched on the same day, with the exception of holidays and promotional periods.
• During promotional periods, the order fulfillment and shipping process may extend to a duration of 5-7 business days.
• Kindly note that once you've initiated your order, we are regrettably unable to accommodate any modifications, address revisions, or cancellations.

Shipping Information:

• The estimated delivery times provided serve as approximations and do not encompass the order fulfillment time.
• What's Your Curl disclaims accountability for any delays stemming from unpredictable weather conditions, holidays, natural disasters, or courier-related challenges.
• To ensure an undisturbed experience, we strongly recommend allowing for a window of 2-3 weeks before important events, hair appointments, or travel plans, taking into account potential contingencies or return inquiries.

Customer Assistance:

• If you harbor inquiries or reservations linked to your order, do not hesitate to reach out to our dedicated customer service team at customercare@whatsyourcurl.com within 7 days of receiving your order for personalized support.

Shipping Methods and Estimated Delivery Times:

1. United States

   • USPS: 1-7 business days
   • FedEx Standard Overnight: 1 business day
   • FedEx 2Day: 2 business days

2. Rest of the World (exclusions may apply)

   • FedEx International Economy: 3-7+ business days

Signature Prerequisite:

• Each package necessitates a signature for acceptance upon delivery.
• Should you be unavailable to sign for your package, we kindly urge you to liaise directly with the shipping company for a rescheduled delivery or a well-coordinated pickup.
• In the event of a missed delivery, USPS may uphold your package for up to 15 days, while FedEx may do so for up to 5 days. Please be apprised that unclaimed or declined packages will be ineligible for refunds.

Return to Sender:

• In cases where a package is returned to sender, the customer assumes responsibility for the ensuing shipping charges, unless the error is attributable to our end.
• In such instances, we will issue store credit after deducting shipping costs and applicable discounts to the email address designated for the order.

Address Precision:

• What's Your Curl renounces any liability for packages that go astray due to inaccuracies within the shipping address provided at checkout.
• It is incumbent upon the customer to ensure the accuracy of all shipping information submitted during checkout.
• Supplementary shipping charges resulting from an erroneous address will be the customer's responsibility.

Route Package Protection:

• We extend a recommendation to consider Route Package Protection, as it provides comprehensive coverage for conceivable shipping errors, losses, or damages.
• This protection insures the full value of the package within specific stipulated time frames, subject to particular terms and conditions.
• In the event that you opt out of Route Package Protection during the checkout process and a shipping error unfolds, resolution of the matter will necessitate direct contact with the selected carrier.

International Orders:

• Orders placed beyond the United States are dispatched utilizing UPS or FedEx  International Economy and entail a requisite signature upon delivery.
• Customers assume responsibility for all duties and taxes that come due upon delivery, which are not integrated within the order total.
• FedEx International Economy generally furnishes a delivery time of approximately 3-10 business days.
• Duties, taxes, and customs fees exclusively fall within the purview of the customer and may result in delivery delays or package returns.

Conclusion: Comprehending the order fulfillment and shipping policies at What's Your Curl is pivotal for an enriching and hassle-free shopping experience. While our aspiration is to attain 100% precision and customer contentment, external factors can sporadically precipitate delays. In the event of concerns or queries, we invite you to readily liaise with our customer service team. We also advocate for prudent planning in advance of significant events to factor in potential unforeseen challenges.